We provide three different letting services:

Tenant Introduction
When we are instructed to let a property we do the following:
We will visit the premises and provide you with an indication of the current market rent achievable. We will market your property and contact all suitable applicants on our database, as well as advertising and erecting a “to-let” board. ( You must notify us in writing if you have previously agreed not to erect a to-let board with the superior landlord, freeholder or other interested party). As and when we have applicants interested in viewing your premises, we will accompany the applicant to your premises with keys provided by you, or arrange a mutually convenient appointment for them and us to meet you at the premises.

We shall advise you of any interested applicants. If you wish to proceed with a proposed letting we shall:-
Take up full references and a credit reference report, checking the financial standing of the applicant, including income and credit rating. We contact the previous landlord (if appropriate) and contact the personal referee if applicable.

We will instruct an inventory clerk to prepare an inventory and schedule of condition which is essential to reduce the risk of a dispute arising at the end of tenancy about the deposit, whether it is let furnished or unfurnished. Inventories should, where applicable, show that furnishings and electrical equipment comply with current legislation. ( If you do not have an inventory and schedule of condition you will not be able to prove the condition of the premises at the start of the tenancy and may not be able to obtain compensation from the tenant either through any Tenancy Deposit Protection Scheme or through the County Court.) We have no liability for any loss suffered if you do not have a fully comprehensive Inventory.

If you are preparing the Inventory we must receive it from you at least 7 days prior to commencement of the tenancy.
We prepare a comprehensive tenancy agreement setting out the rights and obligations of both parties including any special terms that have been agreed. ( If you wish to use a tenancy agreement drafted by your own solicitor, please supply us with a draft within a reasonable time before the tenancy is due to commence. There will be an additional administration fee for using your tenancy agreement.)

We hold the deposit paid by the tenant as stakeholder against damage, breach of the tenancy agreement or any other outstanding charges owed by the tenant or accept the deposit from the tenant on your behalf.
We register the details of the deposit and the two parties to the tenancy agreement with the DPS (Deposit Protection Scheme) and lodge it to DPS during the tenancy. As of 6 April 2007 new legislation came into force under the Housing Act 2004 to ensure that tenant’s deposits are protected

We arrange for a Gas Safe engineer to check the gas appliances and installations and provide a Gas Safety Record (“GSR”) if we have not received a copy of a current GSR five days before the tenancy commences. The cost will be deducted from the initial payment of rent. If we do not manage the premises it is the legal responsibility of the landlord to arrange all future gas checks. We have no liability if you fail to do so.
If you instruct us to proceed with a proposed tenancy and then subsequently withdraw our instructions we make a norminal charge of £75 + VAT towards our abortive expenditure.

You must notify us of any change in your residency and status.

We will not arrange works prior to a letting unless sufficient funds are held to cover the cost and the landlord has requested us to do the work in writing.

Tenant Introduction and Rent Collection
In addition to our tenant introduction services, we collect all and send it to you within 5 working days after receipt of cleared funds, less our agreed fees and expenses .

If no payment has been received after 3 working days of the rent date, we will contact the tenant both verbally and in writing.

Full Management
In addition to the above services we will provide the following:

We deal with all day-to-day management matters, including minor repairs which will be agreed with you beforehand (except in the case of an emergency or to comply with the law) Wherever practical, an estimate is obtained beforehand, and submitted to you for approval for works of redecoration, renewal and repair. By signing this agreement you agree that we can instruct contractors on your behalf and deduct the cost of repairs and maintenance from the rent or the fund mentioned below.

We can use a particular contractor if requested by you, provided we have copies of their professional qualification, public liability insurance and the person is readily available. If any damage is caused by the negligence or failure of tradesmen specified by you, we then, the agent, will not be liable for any loss suffered.

We inspect the property every three months, (or more frequently if requested in writing and deemed necessary by you which will be subject to a charge). A written report will be sent to you following the inspections. Such inspections are of a limited nature in order to verify the general good order of the premises and the proper conduct of the tenancy by the tenant.

If work is required to be carried out we will arrange a mutually convenient time with the tenant. Where this is not possible we arrange to meet the contractor at the premises. (We do not meet contractors if we do not manage the premises.)

At the end of a tenancy full check out of the property will be carried out with the tenant in attendance.
Any dispute that may arise during will be taken up with the DPS (Deposit Protection Scheme).